Founder & Principal Consultant
For over 20 years, I've led engineering, product development, service delivery, and global quality functions within the optical telecommunications industry.
Vice President of Quality: Led global Quality Management organization, driving cross-functional improvement initiatives that strengthened product reliability and accelerated issue resolutions.
Senior Director, Customer Service Americas: Provided strategic and functional leadership, representing the company to customers, responding to escalations, and ensuring positive customer experience.
R&D Leadership: Directed global development efforts, held project management responsibility for release budgets and schedules, and successfully introduced iterative development practices.
My background combines deep technical expertise in optical networking and embedded systems with executive leadership across R&D, service delivery, and global quality.